Return Policy
Return & Shipping Policy – The Johnson Family - Savannah, Georgia
Please read this policy carefully before placing an order. By completing a purchase on our website, you agree to the terms outlined below.
Returns
Return Window
Customers may request a return within 30 days of receiving their order. After this period, we unfortunately cannot offer a refund or exchange.
Return Conditions
To be eligible for a return, items must be returned in the same condition in which they were received:
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Unworn and unused
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In the original packaging
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Free of any visible signs of wear or damage
For hygiene-related items, products must be properly cleaned before initiating a return request.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These include, but may not be limited to:
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Underwear
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Hosiery
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Other intimate or personal items
How to Request a Return
To start a return request, please contact our customer support team at:
📧 support@thejohnsonfamilysavannahgeorgia.com
Please include the following information in your email:
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Your order number
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The reason for your return
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A photo of the product (required if the item is damaged or incorrect)
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Your contact details
Once your request has been reviewed, our support team will provide further instructions.
Refunds
After your returned item has been received and inspected, you will receive an email confirming whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 30 days.
Delayed or Missing Refunds
If you have not received your refund after 30 days, we recommend:
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Checking with your bank or payment provider
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Contacting your credit card company (processing times may vary)
If the refund still cannot be located, please contact us at:
📧 support@thejohnsonfamilysavannahgeorgia.com
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as we cannot be responsible for lost return shipments.
Returns are shipped to our international fulfillment partner. Return shipping costs typically start from approximately USD 30 depending on your location.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please contact us immediately.
In such cases we will arrange a replacement at no additional cost.
If a replacement shipment encounters the same issue, a full refund will be issued.
Order Cancellations
Orders cannot be cancelled once they have been placed. Our order processing system begins automatically after purchase to ensure fast handling.
Shipping & Delivery Information
Below is an overview of our estimated shipping timelines.
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays may require slightly additional processing time.
Delivery Time
Once shipped, delivery typically takes 6–12 business days depending on your location.
In some situations, delivery may take up to 30 days due to high demand, international logistics delays, or holiday periods.
How to Place an Order
Shopping with The Johnson Family - Savannah, Georgia is simple:
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Select your desired item and click Add to Cart
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Review your cart and proceed to Checkout
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Enter your shipping information
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Confirm your order and complete payment
Payment Methods
All payments are processed securely using SSL encryption.
We accept major credit cards, including:
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Visa
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Mastercard
Additional payment methods may be available at checkout.
Free Shipping
We proudly offer free shipping on all orders, with no minimum purchase required.
Order Fulfillment
To maintain accessible pricing while ensuring product quality, orders may occasionally be shipped in consolidated batches once a minimum volume has been reached.
This process helps us operate efficiently and reduce environmental impact.
We appreciate your understanding.
Important Notice
During busy seasons or promotional periods, delivery times may be slightly extended. We always strive to process and ship orders as quickly as possible.
If you require special assistance or expedited handling, please contact our team and we will gladly review available options.
Contact
If you have any questions regarding shipping, returns, or your order, please contact our support team: